Our Reviews
Donte S|2024 GMC Acadia
Confirmed Service Customer
5/11/2025
Great
5/11/2025
Hi Nicholas, Thank you for the 5-star rating! We're thrilled to hear you had a great experience. We appreciate your support!
HAMMOND, LA
Larry G|2017 GMC Yukon
Confirmed Service Customer
5/14/2025
My appointment was on a Tuesday, had it towed to you on a Monday morning...you were already looking at it that day and ready to fix it. Very quick once the parts arrived and Mr. Robert was great on keeping me informed of what was going on
5/14/2025
Thank you for sharing your experience, Larry! We’re glad to hear everything was handled quickly and efficiently. Mr. Robert will be thrilled to know that his communication made a positive impact. We appreciate your trust in us and look forward to assisting you again in the future!
WALKER, LA
Darren M|2024 GMC Sierra 1500
Confirmed Service Customer
5/15/2025
It’s always a great experience at Ross Downing
5/15/2025
Hi Darren, thank you for your continued trust! We're happy to hear you always have a great experience at Ross Downing Buick GMC. We look forward to serving you again!
BAY SAINT LOUIS, MS
Stephen G|2025 GMC Sierra 1500
Confirmed Sales Customer
5/20/2025
Hard to deal with
LANDON CRANE
5/20/2025
Thank you for the feedback, Stephen. We’re sorry to hear things felt difficult during your visit, and we’d appreciate the chance to understand more about what happened. We’d love the opportunity to make it better next time.
TICKFAW, LA
Kiante L|2024 GMC Sierra 2500 HD
Confirmed Service Customer
5/21/2025
Kassidy is very knowledgeable and professional. She takes her clients’ needs seriously.
5/21/2025
Thank you so much for the kind words, Kiante! We're glad to hear that Kassidy’s professionalism and dedication stood out during your visit. We appreciate you taking the time to share your experience!
HAMMOND, LA
Chet B|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
5/26/2025
The shop did not add any windshield fluid ..and the antifreeze was low..
5/28/2025
Hi Chet, we're sorry to hear your windshield fluid and antifreeze were missed during your visit. Please contact us directly so we can top off both fluids or discuss this further. Thank you for bringing this to our attention.
HAMMOND, LA
Devrone V|2025 GMC Sierra 1500
Confirmed Service Customer
5/27/2025
GREAT!
5/27/2025
Thank you, Devrone! We’re thrilled to hear you had a great experience. Your feedback means a lot to us!
HAMMOND, LA
Jimmy B|2022 GMC 2500HD Sierra
Confirmed Service Customer
5/27/2025
Cassidy is the best!!! Always takes care of my needs!!!
5/27/2025
Thank you, Jimmy! We're thrilled to hear Cassidy consistently takes great care of your needs. It’s wonderful to have such a dedicated team member, and we appreciate you sharing your experience!
MAUREPAS, LA
James D|2024 Buick Encore GX
Confirmed Service Customer
5/27/2025
Very convenient.
5/27/2025
Thank you, James! We’re glad to hear you found the experience very convenient. We appreciate your feedback and look forward to serving you again!
BATON ROUGE, LA
Jorge T|2024 GMC Terrain
Confirmed Service Customer
5/9/2025
Kassidy was very courteous and helpful, my car feels like new again, thank you! George
5/9/2025
Thank you, Jorge! We're thrilled to hear that Kassidy was able to assist you and that your car feels like new again. We appreciate your kind words and look forward to helping you in the future!
KENNER, LA
Charles P|2025 GMC Sierra 1500
Confirmed Sales Customer
5/16/2025
Overall our experience was a good one
GIAVALES GARNER
5/16/2025
Thank you, Charles! We're glad your experience at Ross Downing Buick GMC was positive and we appreciate you choosing us.
OPELOUSAS, LA
Brandon B|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
5/16/2025
Great
JORDAN DUNN
5/16/2025
Thank you, Brandon! We appreciate the 5-star rating and are glad you had a great experience at Ross Downing Buick GMC!
MADISONVILLE, LA
Rachel D|2021 GMC Acadia
Confirmed Service Customer
5/19/2025
Robert & team went above & beyond to make sure my service was completed in a timely manner.
5/19/2025
Thank you, Rachel! We’re so glad Robert and the team went above and beyond to get your service done quickly and smoothly. Your feedback means a lot, and we appreciate you choosing us!
MAUREPAS, LA
James M|2025 GMC Sierra 1500
Confirmed Sales Customer
5/21/2025
It was quick and easy. Jack (sales) was great as was Tim(Finance).
JACK STARKEY
5/21/2025
Thank you, James. We're glad to hear your experience was quick and easy. Jack and Tim will be happy to know they made a great impression. We appreciate you choosing Ross Downing Buick GMC.
COVINGTON, LA
John M|2025 GMC Sierra 1500
Confirmed Sales Customer
5/24/2025
I picked out my new truck from the Ross Downing GMC web site. My salesperson, John Dudek verified the truck was in stock and gave me a price that beat the other dealerships in my area. The price they offered me for my trade was very fair. I requested a quick in and out signing of the paperwork and that's what I got. This is the 4th truck I've purchased from Ross Downing and always, no time-consuming back and forth all day negotiating. These guys are transparent up front.
JOHN DUDEK
5/24/2025
Hi John, thank you for your continued trust in Ross Downing Buick GMC! We’re glad John Dudek and the team provided you with a fair price and a smooth, transparent buying experience. Enjoy your new truck!
PLAQUEMINE, LA
Brian B|2025 GMC Sierra 1500
Confirmed Sales Customer
5/28/2025
Perfect ........... everyone was extremely helpful and nice.
JORDAN DUNN
5/28/2025
Thank you, Brian! We’re thrilled to hear everything was perfect and that our team was so helpful and friendly. We can’t wait to assist you again!
HAMMOND, LA
Demond P|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
5/29/2025
Everyone was very nice
5/29/2025
Thank you, Demond. We’re glad to hear everyone was very nice during your visit to Ross Downing GMC. We appreciate your feedback!
COVINGTON, LA
Clayton H|2025 GMC Sierra 1500
Confirmed Sales Customer
6/3/2025
James and G were very helpful in the process of trading and buying a new truck. Appreciated the ease in the process and no haggling in the pricing and offered a fair trade amount on our 2019 Sierra. Thank you Ross Downing.
JAMES DAVIDSON
6/3/2025
Thank you, Clayton! James and G appreciate your kind words about the trade and purchase process. Ross Downing sends his thanks too! We’re happy to make it smooth and fair.
MADISONVILLE, LA
Lauren L|2023 GMC Yukon
Confirmed Service Customer
5/27/2025
Always a very pleasant and respectful experience.
5/27/2025
Thank you, Lauren! We’re glad every visit with us is pleasant and respectful. We appreciate your kind words!
HAMMOND, LA
Alexander I|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
5/30/2025
It was miserable
5/30/2025
Alexander, we're disappointed your visit was anything less than exceptional, but we do appreciate the honest feedback. We’d appreciate the opportunity to learn more about what happened. Please reach out to us directly so we can discuss your experience further. We look forward to speaking with you.
BOUTTE, LA
Kenneth N|2025 GMC Sierra 1500
Confirmed Sales Customer
6/3/2025
My recent buying experience went pretty well. My salesman Anthony Warren was most helpful and answered all of my questions, he was actually very knowledgeable about the truck. After some haggling with the sales manager, we agreed on a price. On to the finance manager Philip. Philip forever the salesman, he should be in sales and not finance. Oh, my goodness, of all the maintenance plans, this is a very aggressive tactic and just a money grab! And then the VIN etching scam, I paid $299 for four tiny stickers in the doors! Where’s the etching? There goes mama’s anniversary dinner. What a waste of money and despite saying I did not want it. Let’s just say, never again Philip! Philip, read my lips, never again!
ANTHONY WARREN
6/3/2025
Hi Kenneth, thank you for the feedback. We're glad Anthony provided helpful and knowledgeable service. We're sorry to hear about your concerns with the finance process and appreciate you bringing them to our attention. We'll share your comments with our team to help improve future experiences.
HOLDEN, LA
Joseph C|2025 GMC Sierra 2500 HD
Confirmed Service Customer
6/12/2025
Overall wonderful performance
6/12/2025
Thank you, Joseph! We're glad you had a wonderful experience with us.
SAINT ROSE, LA
Celeste M|2022 GMC Terrain
Confirmed Service Customer
6/13/2025
Excellent service
6/13/2025
Thank you, Celeste. We truly appreciate your kind words and are so glad to hear you had an excellent experience with us!
HAMMOND, LA
Ladd B|2023 GMC Sierra 1500
Confirmed Service Customer
6/14/2025
The price of changing of my diesel fuel filter was not was I expected so you will not change it again.
6/19/2025
Thank you for your feedback, Ladd. We’re sorry to hear the cost of changing your diesel fuel filter was not what you expected. If you’d like to discuss this further or have any questions, please feel free to reach out to us. We appreciate the opportunity to improve.
HAMMOND, LA
Suzanne M|2020 GMC Terrain
Confirmed Service Customer
6/15/2025
Very clean and nice, and in a timely matter
6/15/2025
Thank you, Suzanne! We’re glad you found our facility clean and the service timely. We appreciate your feedback and hope to see you again at Ross Downing GMC!
HAMMOND, LA
Marcus G|2025 GMC 1500 Sierra
Confirmed Service Customer
6/18/2025
Appointment went flawlessly. Advisor was friendly and made sure everything was completed as promised. Very satisfied.
6/18/2025
Hello Guillory, Thank you so much for the kind words! Providing friendly, reliable service is what we strive for every day. We're grateful for your trust in Ross Downing GMC and look forward to seeing you again next time!
HAMMOND, LA
Markus J|2018 GMC 1500 Sierra
Confirmed Service Customer
6/3/2025
Mr Robert kept me updated through all the maintenance. They were quick and efficient!
6/3/2025
Thank you, Markus! We're glad Robert kept you informed every step of the way. Quick and efficient service is what we strive for, and we’re happy to deliver!
HAMMOND, LA
Colton S|2024 GMC Sierra 1500
Confirmed Service Customer
6/12/2025
A+
6/12/2025
We appreciate your feedback, Colton. Thank you for the 5 stars and the A+!
KENTWOOD, LA
Joseph B|2025 GMC Sierra 1500
Confirmed Service Customer
6/13/2025
The service dept took the time to find an obscure problem that plagued my vehicle since the day I purchased it. Their deductible to resolve the problem Is appreciated
6/13/2025
Thank you, Joseph! We’re really glad our service team was able to track down that persistent issue and get it taken care of for you. It means a lot to know their efforts made a difference. We appreciate your trust in us!
TICKFAW, LA
Robert E|2025 GMC Sierra 1500
Confirmed Service Customer
6/17/2025
Very friendly & professional service. Met right away to get me setup. Explained what they were going to do. The Ross Downing team performed the job in a timely manner too!
6/17/2025
Thanks for the great feedback, Elliott! We’re glad the Ross Downing team made everything smooth and professional from start to finish. Appreciate you sharing your experience!
RIVER RIDGE, LA
Clayton H|2025 GMC Sierra 1500
Confirmed Service Customer
6/20/2025
Great customer service
6/20/2025
Thanks, Clayton! We’re glad you had a great customer service experience!
MADISONVILLE, LA
Kiante L|2024 GMC Sierra 2500 HD
Confirmed Service Customer
6/22/2025
Ms. Cassiy is very courteous and pprofessional the service department.She gets results in a timely fashion and is spot on with estimates of my service needs. Thank you.
6/22/2025
Thank you, Kiante! We’re glad to hear Cassiy provided courteous and professional service and kept everything timely and accurate. We’ll be sure to share your kind words with her!
HAMMOND, LA
Eddie L|2024 GMC Terrain
Confirmed Service Customer
6/24/2025
Responsive and quick
6/24/2025
Thank you for the great feedback, Eddie! We’re so glad to hear you had a quick and responsive experience with our team. That’s exactly the level of service we strive to provide every time!
COVINGTON, LA
Johan H|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
6/25/2025
Very nice experience. Before the arrival, Mr. James Davidson kept me updated on the vehicle, while it was on route and when it arrived. Very helpful and when over most of the feature of the truck. He also setup most of the GMC communication. Thank you Mr. James!!
JAMES DAVIDSON
6/25/2025
Thank you, Johan! We're so glad to hear you had a great experience and that James Davidson kept you informed every step of the way. It's great to know he took the time to walk you through the truck's features and set up the GMC communication, he’ll really appreciate the shoutout!
KENNER, LA
Jeremy S|2025 GMC 2500HD Sierra
Confirmed Sales Customer
6/23/2025
Great price and even better customer sevice!
LARRY KING
6/23/2025
Thanks, Jeremy! We're so glad you enjoyed both the value and the customer service. We appreciate you choosing us!
PENSACOLA, FL
Kenneth S|2015 GMC 1500 Sierra
Confirmed Service Customer
6/25/2025
Consistent service in a timely fashion
6/25/2025
Thank you, Kenneth! We appreciate your recognition of our consistent and timely service—it means a lot to the team. We’re always here to keep things running smoothly for you.
MANDEVILLE, LA
Ricky S|2024 GMC Yukon
Confirmed Service Customer
6/25/2025
Fast friendly service
6/25/2025
Thanks, Ricky! We appreciate the shoutout! Fast and friendly is what we aim for every time. Glad we delivered!
LORANGER, LA
Jacqueline D|2024 GMC Terrain
Confirmed Service Customer
6/25/2025
The dealership does the job it’s suppose to do never have any complaints
6/25/2025
Thank you, Jacqueline! We're glad to know you've consistently had a positive experience with us. We appreciate your continued trust and support!
FRANKLINTON, LA
Joseias P|2022 GMC 3500HD Sierra
Confirmed Service Customer
6/27/2025
Always well attended.
6/27/2025
Thank you, Joseias! We're happy to hear you always feel well taken care of, that means a lot to us.
DENHAM SPRINGS, LA
Penny C|2025 GMC Sierra 1500
Confirmed Sales Customer
6/27/2025
From start to finish our whole time at Ross Downing was amazing. Jack Starkey was professional and very knowledgeable. He met our expectations and took care of all our needs. Everyone was so friendly and easy to work with. Each step of the process was so easy on the purchase of our ‘25 GMC Sierra 1500 Duramax that we came back the next day and bought me the Cadillac XT6. With GMC offering such great incentives, Ross Downing was able to offer two deals we could not pass on. Phillip in finance was also great to work with. He was very honest and steered us in the right direction for both vehicles. We have purchased several vehicles from Ross Downing and will always go back. Thanks everyone. Cassidy and Jay we look forward to seeing you soon for our service.
JACK STARKEY
6/27/2025
Thank you for the fantastic review! We're so happy Jack, Phillip, and the entire Ross Downing team made your experience smooth and enjoyable. It’s great to hear you found deals you couldn’t pass up and appreciate your continued loyalty. We look forward to serving you again!
LULING, LA
Corie D|2024 GMC Yukon
Confirmed Service Customer
6/29/2025
Great experience!
6/29/2025
Hi Corie, thank you for the great feedback! We’re happy you had a wonderful experience with us.
HAMMOND, LA
Randy M|2025 GMC Yukon
Confirmed Sales Customer
6/30/2025
Everyone was extremely knowledgeable and very helpful. I was very impressed with everyone’s ability to provide me with excellent service, which is hard to find these days.
KENNETH FAURE
6/30/2025
Thank you so much, Randy! We're thrilled to hear that you had such a positive experience with our team. Providing knowledgeable, helpful service is something we take great pride in, and it means a lot to know we made a strong impression. We truly appreciate your kind words and look forward to seeing you again!
DENHAM SPRINGS, LA
Debbie P|2019 Buick Encore
Confirmed Service Customer
6/27/2025
Very efficient and explained everything clearly.
6/27/2025
Thanks, Debbie! We’re glad you found the service efficient and the explanations clear, that means a lot!
AMITE, LA
Linda M|2023 GMC Acadia
Confirmed Service Customer
6/27/2025
Top notch staff.
6/27/2025
Thank you, Linda! We’re proud to have a top notch team and appreciate your kind feedback!
DENHAM SPRINGS, LA
Raul C|2023 GMC Yukon
Confirmed Service Customer
7/2/2025
Great service from Kassidy
7/2/2025
Thank you, Raul! We’re happy to hear Kassidy provided you with great service. We appreciate the 5 stars and look forward to serving you again!
PONCHATOULA, LA
Charles B|2019 GMC 1500 Sierra
Confirmed Service Customer
7/2/2025
Truck taken in on time, work done well and timely. Staff was professional and pleasant.
7/2/2025
Thank you, Charles. We're glad to hear your truck was taken in on time and that the work was completed efficiently. It's great to know our staff provided professional and pleasant service. We appreciate your visit and look forward to assisting you again!
HAMMOND, LA
Harry H|2022 GMC Canyon
Confirmed Service Customer
7/3/2025
efficant
7/3/2025
Thank you, Harry! We appreciate the 5 stars and are glad you found our service efficient. We look forward to assisting you again at Ross Downing GMC!
ROSELAND, LA
Willie M|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
8/11/2025
Welcome you when you arrive and keep you informed through out the process.
8/11/2025
Willie, we’re glad to hear the team at Ross Downing GMC made you feel welcome right from the start and kept you updated every step of the way! That’s exactly the experience we aim to provide.
BATON ROUGE, LA
Shirley S|2022 Buick Encore
Confirmed Service Customer
8/13/2025
Perfect
8/13/2025
Thank you, Shirley! We’re thrilled to hear you had a perfect experience at Ross Downing GMC and appreciate your 5-star rating!
HAMMOND, LA
Kiante L|2024 GMC Sierra 2500 HD
Confirmed Service Customer
8/14/2025
Always great
8/14/2025
Thank you for your 5 stars, Kiante! We’re thrilled to hear you always have a great experience at Ross Downing GMC.
HAMMOND, LA
Craig T|2026 GMC Sierra 1500
Confirmed Sales Customer
8/14/2025
What a pleasant vehicle buying experience. Our salesman John Dudek made it all possible. Professional, courteous, and attentive.
JOHN DUDEK
8/14/2025
Thank you for sharing your experience, Craig! We’re thrilled to hear that John Dudek made your vehicle purchase at Ross Downing GMC professional, courteous, and enjoyable. We’ll be sure to pass along your kind words to him!
CHAUVIN, LA
Kayla T|2024 GMC Acadia
Confirmed Service Customer
8/21/2025
Jay is amazing! Always so friendly, keeps me updated and tries to get me in and out quickly!
8/21/2025
Hi Kayla, thank you for your kind words! We’re thrilled to hear that Jay at Ross Downing GMC consistently provides friendly service, keeps you updated, and makes your visits quick and efficient. We appreciate your feedback!
HAMMOND, LA
Jesse B|2025 GMC Sierra 1500
Confirmed Sales Customer
8/10/2025
Nice salesman
JORDAN DUNN
8/10/2025
Hello Jesse, thank you for your feedback. We’re glad you had a positive experience with our sales team at Ross Downing GMC. If there’s anything we can do to make your next visit better, please let us know.
ZACHARY, LA
Gary B|2023 GMC Sierra 1500
Confirmed Service Customer
8/12/2025
My vehicle was serviced in a timely manner. Jay does an outstanding job!
8/12/2025
Thank you for the great review, Gary! We're happy to hear your vehicle was serviced promptly and that Jay provided outstanding service. We’ll be sure to pass along your kind words to him. We appreciate your support and look forward to assisting you again at Ross Downing GMC!
PONCHATOULA, LA
Brian B|2025 GMC Sierra 1500
Confirmed Service Customer
8/18/2025
Brought in vehicle without appointment and had it done same day
8/19/2025
Thank you for the 5-star review, Brian! We're glad we could get your vehicle taken care of the same day, even without an appointment. We appreciate your trust and look forward to helping you again at Ross Downing GMC!
HAMMOND, LA
Mureal B|2018 Buick Encore
Confirmed Service Customer
8/18/2025
You all was very professional and pen pointed the issue, and correct the problem
8/19/2025
Thank you for the 5-star review, Mureal! We're glad our team was professional, accurately identified the issue, and fixed it for you. We appreciate your feedback for Ross Downing GMC!
HAMMOND, LA
Brad R|2021 GMC 1500 Sierra
Confirmed Service Customer
8/21/2025
Always friendly and get my service done on time
8/21/2025
Thank you for your kind words, Brad! We’re happy to hear our team is friendly and timely with your service. Looking forward to helping you again at Ross Downing GMC!
PONCHATOULA, LA
Madilyne D|2025 GMC Acadia
Confirmed Service Customer
8/22/2025
Short wait
8/22/2025
Thank you for the 5-star review, Madilyne! We're glad to hear your wait was short and your visit went smoothly. We appreciate your feedback for Ross Downing GMC!
HAMMOND, LA
Ronald S|2021 GMC Acadia
Confirmed Service Customer
8/25/2025
Appointment for 09:30, truck wasn’t taken in till 10:30. After that delay the service was finished within 45 minutes.
8/25/2025
Thank you for your feedbac. Ronald. We appreciate your patience with the delayed start and are glad the service was completed promptly afterward. We’ll continue working to improve our scheduling to provide a better experience.
HAMMOND, LA
Victoria C|2026 GMC Terrain
Confirmed Sales Customer
8/25/2025
I ordered a 2026 GMC Terrain. My salesman, Dylan Cefalu, kept me updated throughout the entire process and helped everything go smoothly. Since it was my first car buying experience, I had plenty of questions. Dylan made sure I was informed and he provided me with the warranties that best fit my needs. I could not have asked for a better experience.
DYLAN CEFALU
8/25/2025
Thank you for your wonderful review, Victoria! We’re thrilled Dylan Cefalu made your first car-buying experience smooth and informative. We’ll be sure to share your kind words with him. Congratulations on your new 2026 GMC Terrain from Ross Downing GMC!
HAMMOND, LA
Laurie C|2022 GMC Yukon XL
Confirmed Service Customer
9/14/2025
I bought my carbon for a recall, which only turned out to be an oil change which I just paid for one a few weeks before. I asked them about it as an oil change was a probable recall solution. Just mad that I had to pay for one.
9/15/2025
Thank you for your 5-star review, Laurie! We appreciate you bringing your vehicle in and sharing your experience with us. We understand your frustration about the timing of the oil change, and we’re glad you reached out for clarification. Your feedback is valuable, and we’re happy to know that overall, you still had a positive experience with our team.
COVINGTON, LA
Jeffrey R|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
12/2/2025
My sales rep Larry was great to work with I would highly recommend! From the sales manager to the finance manager my experience was fantastic! 10/10 If you're looking for a new truck this is definitely the place to go to. Great price and excellent service!
LARRY KING
12/2/2025
Thank you, Jeffrey, for sharing your experience! We’re thrilled to hear that Larry, along with our sales and finance teams, made your visit smooth and enjoyable. Your 10/10 recommendation means a lot to us, and we’re glad you found the perfect truck at a great price. We look forward to serving you again in the future at Ross Downing GMC!
FAYETTEVILLE, AR
Philip G|2022 Buick Encore GX
Confirmed Service Customer
12/3/2025
Very prompt.. not a long wait..
12/3/2025
Thank you for your feedback, Philip! We're glad to hear you had a prompt experience. We appreciate you taking the time to share your thoughts, and can't wait to see you again next time at Ross Downing GMC!
TICKFAW, LA
Pamela B|2023 GMC Sierra 1500
Confirmed Service Customer
12/5/2025
The service man did not listen to what I said , not once but I repeated myself twice. We Did Not want the service recall check at this time. We wanted the oil change and the 4 wheel drive serviced! Period! We were waiting on the truck. I should not have had to explain myself to the service man.
12/5/2025
Thank you for your recent visit to Ross Downing GMC and for providing us details about your visit. Your comments are important to us and allow us to continue to improve our services. We’ve forwarded your review to the appropriate party at the dealership, who will be reaching out to you again soon. Thank you again for taking the time to connect with us, we appreciate your patience and understanding as we address your concerns.
FRANKLINTON, LA
Terry S|2020 GMC 1500 Sierra
Confirmed Service Customer
12/5/2025
Jay always does a great job scheduling and communicating with me the cost of all my maintenance and repairs.
12/5/2025
Thank you for the 5-star review, Terry! We’re thrilled to hear that Jay consistently provides excellent communication and keeps you informed about the cost of your maintenance and repairs. We’ll be sure to pass along your kind words to him! See you again next time at Ross Downing GMC.
PONCHATOULA, LA
Scott G|2026 GMC Sierra 1500
Confirmed Sales Customer
12/9/2025
John was very helpful and informative. Made the car buying experience quick and painless.
JOHN DUDEK
12/9/2025
Thank you for the wonderful 5-star review, Scott! We’re thrilled to hear that John made your car-buying experience quick, painless, and informative. We truly appreciate your feedback and look forward to helping you again in the future at Ross Downing GMC!
LAFAYETTE, LA
Wayne T|2013 GMC 1500 Sierra
Confirmed Service Customer
8/24/2025
Brought our new GMC terrain for the first oil change, checked in on time and informed them I would wait. Vehicle was not moved for 3 hours at which point I left without the oil change.
HAMMOND, LA
Roy B|2018 GMC 1500 Sierra
Confirmed Service Customer
8/25/2025
Great Service. Kassidy was very helpful
8/25/2025
Thank you, Roy! We’re glad to hear Kassidy made your visit such a positive one with her helpful service. We’ll be sure to share your kind words with her and the team!
PONCHATOULA, LA
Maria C|2023 Buick Encore GX
Confirmed Service Customer
8/27/2025
Service people always friendly and helpful.
8/27/2025
Hello Maria, Thank you for the feedback! It is wonderful to hear that you always receive friendly and helpful service during your visits! We're so glad our team has been able to make your experiences so positive! We truly value your business and hope to see you again soon at Ross Downing GMC!
PONCHATOULA, LA
Peter M|2021 GMC 1500 Sierra
Confirmed Service Customer
8/28/2025
My service advisor Robert was very friendly, pleasant and knowledgeable. He carefully and professionally explained my service needs. Excellent service!!!
8/28/2025
Peter, Thank you for the wonderful review! We're so glad to hear that Robert provided friendly, knowledgeable, and professional service. It’s always our goal to ensure our customers feel informed and well taken care of, and we’re happy to know Robert delivered that experience. We appreciate your kind words and look forward to servicing your vehicle again at Ross Downing GMC!
COVINGTON, LA
Ronald S|2021 GMC Acadia
Confirmed Service Customer
12/5/2025
Brought car in in late evening with an unexpected engine issue, repairs started the next day and the car was returned to me the following moring.
12/5/2025
Thank you for the 5-star review, Ronald! We’re glad we could turn an unexpected engine hiccup into a quick turnaround and get you back on the road the very next morning. Our team is always ready to jump in and help, no matter the hour. We appreciate your trust and look forward to keeping your car running smoothly at Ross Downing GMC!
HAMMOND, LA
Joseph C|2025 GMC Sierra 2500 HD
Confirmed Service Customer
12/10/2025
Your service team, especially Jay, exemplifies the way service should be rendered. I drive from Kenner to have my truck serviced because of Jay and his team. I could easily go somewhere much closer. I am on my third truck from your dealership and I intend to purchase my next one there.
12/10/2025
Thank you, Joseph, for the incredible 5-star review! We’re thrilled to hear that Jay and our service team consistently provide the level of care and attention that keeps you coming back, even from Kenner. Your loyalty across three trucks means the world to us, and we’re honored to be your go-to dealership for both service and vehicles. We look forward to helping you with your next truck and making every experience at Ross Downing GMC just as outstanding!
SAINT ROSE, LA
Brian S|2025 GMC Sierra EV
Confirmed Sales Customer
12/10/2025
Great customer service. Larry was very professional and attentive during the entire process.
LARRY KING
12/10/2025
Hi Brian. Thank you for the fantastic 5-star review! We’re thrilled to hear Larry made your experience so professional and attentive. We appreciate your feedback and look forward to serving you again soon at Ross Downing GMC!
BATON ROUGE, LA
Gary B|2023 GMC Sierra 1500
Confirmed Service Customer
12/10/2025
Great service! Fast delivery! Excellent service advisor!
12/10/2025
Thank you for the fantastic 5-star review, Gary! We’re thrilled to hear that our service, speedy delivery, and attentive service advisor made your experience excellent. Your kind words mean a lot, and we look forward to providing the same top-notch service next time at Ross Downing GMC!
PONCHATOULA, LA
Michael B|2026 GMC Sierra 1500
Confirmed Sales Customer
12/11/2025
Great service friendly staff proud of my vehicle!!
JACK STARKEY
12/12/2025
Thank you so much for the awesome review, Michael! We’re thrilled to hear you enjoyed our service and that our team at Ross Downing GMC made you feel welcome. We love that you’re proud of your vehicle. Enjoy every drive, and we'll see you again next time!
LIBERTY, MS
Benjamin G|2025 GMC Sierra 2500 HD
Confirmed Service Customer
12/12/2025
Efficient. Helpful
12/12/2025
Thank you, Benjamin, for the review! We’re glad to hear you found our team at Ross Downing GMC efficient and helpful. We appreciate your feedback and look forward to assisting you again in the future!
HAMMOND, LA
Rebekah A|2026 GMC Terrain
Confirmed Sales Customer
12/12/2025
It was a very enjoyable experience. I did not feel pressured to make any kind of decision and Giavales was extremely helpful
GIAVALES GARNER
12/14/2025
Hello Rebekah, We are thrilled to hear you had such an enjoyable experience at Ross Downing GMC. It is wonderful that Giavales was able to assist you without any pressure and made the process easy and comfortable.
HAMMOND, LA
Billy S|2026 GMC Sierra 1500
Confirmed Sales Customer
12/12/2025
The sales team were very courteous and they made me feel like I was special.
JAMES DAVIDSON
12/14/2025
Hello Billy, We are thrilled to hear that our sales team at Ross Downing GMC made you feel valued during your visit. It is wonderful to know you had a positive and welcoming experience with us.
JACKSON, MS
Griffin F|2025 GMC Yukon
Confirmed Service Customer
12/15/2025
Jay Michon is always excellent.
12/16/2025
Thank you for the 5-star survey, Griffin! It’s great to hear Jay Michon continues to deliver excellent service at Ross Downing GMC.
BATON ROUGE, LA
Chalsey B|2016 Buick Encore
Confirmed Service Customer
12/15/2025
Fast and friendly communication taking very well. You ask they delivered. That’s all I can say.
12/16/2025
Thanks for the kind words and perfect rating, Bailey! It’s great knowing our team met your expectations at Ross Downing GMC.
HAMMOND, LA
Melvin G|2026 GMC Acadia
Confirmed Sales Customer
12/17/2025
Everyone at the dealership was very friendly and knowledgeable about their GMC vehicles. Would use Ross Downing in the future if needed. Thanks and God Bless.
JORDAN DUNN
12/18/2025
Thank you for the excellent feedback, Melvin! It’s good to know our team was friendly, knowledgeable, and made a positive impression. We appreciate your trust and look forward to assisting you again in the future at Ross Downing GMC!
PONCHATOULA, LA
Darren L|2023 GMC Sierra 1500
Confirmed Service Customer
12/15/2025
The service department always provide reliable service, timely updates, and great customer service.
12/16/2025
Thank you for the 5-star review, Darren! It’s great to hear our service team consistently provides reliable service, timely updates, and excellent customer care at Ross Downing GMC.
ALBANY, LA
Ronald S|2021 GMC Acadia
Confirmed Service Customer
12/18/2025
Got my appointment the day i needed it and the work was completed in a timely manner. Also, the Service Associate helped me use my GMC points to cover the cost.
12/18/2025
Thank you for the 5-star review, Ronald! It’s great to hear we were able to get you in quickly, complete the work on time, and help you make the most of your GMC points. We appreciate you recognizing Kassidy and our service team at Ross Downing GMC!
HAMMOND, LA
Freddie S|2023 GMC Sierra 2500 HD
Confirmed Service Customer
12/22/2025
Cassidy was very helpful in making sure my service was completed on time. She is very knowledgeable and courteous.
12/22/2025
Thank you for the 5-star review, Freddie! It’s great to hear Cassidy was helpful, knowledgeable, and ensured your service was completed on time at Ross Downing GMC.
SPRINGFIELD, LA
Judy B|2015 GMC Yukon
Confirmed Service Customer
12/22/2025
Helpful friendly service
12/22/2025
Thanks for the positive feedback, Judy! It’s wonderful to know our team made your visit to Ross Downing GMC a good one.
PONCHATOULA, LA
Sidney B|2020 GMC 1500 Sierra
Confirmed Service Customer
12/22/2025
Good experience. Staff was helpful. I use Ross Downing most of time. I only use others if I can’t get an appointment timely.
12/22/2025
Thank you for the 5-star rating, Sidney! It’s great to hear our team continues to provide helpful and reliable service at Ross Downing GMC.
COVINGTON, LA
Brandon J|2026 GMC Sierra 1500
Confirmed Sales Customer
12/26/2025
Purchased a gmc Sierra
JAMES DAVIDSON
12/26/2025
Thank you for the five-star review, Brandon! It’s great to hear your GMC Sierra purchase experience was a positive one at Ross Downing GMC.
TICKFAW, LA
Baxter B|2026 GMC Sierra 1500
Confirmed Sales Customer
12/29/2025
Very straightforward and efficient
MIKYAH BROWN
12/29/2025
Hi Baxter, thank you for your review. We’re glad to hear you found the process straightforward and efficient at Ross Downing GMC. We appreciate your feedback and hope you enjoy your vehicle.
BATON ROUGE, LA
Donna M|2026 GMC Yukon XL 1500
Confirmed Sales Customer
12/31/2025
Always professional and friendly
GIAVALES GARNER
12/31/2025
Donna, we really appreciate you sharing this feedback. Consistent professionalism and friendliness are important to us, and it’s great to know that stands out during your visits. Thanks for visiting Ross Downing GMC. We’re always happy to see you.
HAMMOND, LA
Jimmie E|2020 GMC 1500 Sierra
Confirmed Service Customer
12/31/2025
It was the same good service
12/31/2025
Hi Jimmie, thank you for taking the time to share your feedback! We’re glad to hear you received the same good service you’ve come to expect. We truly appreciate you visiting Ross Downing GMC and look forward to helping you again at your next service visit.
DENHAM SPRINGS, LA
Steven J|2026 GMC Yukon
Confirmed Sales Customer
12/20/2025
Everybody was great easy to deal with and do what they say.
JORDAN DUNN
12/20/2025
Hi Steven, thank you for sharing your experience at Ross Downing GMC. We are glad our team made everything easy and followed through as promised. It’s always great to hear when a visit goes smoothly, and we appreciate you taking the time to let us know.
FRANKLIN, TX
Linell W|2021 GMC 1500 Sierra
Confirmed Service Customer
12/22/2025
Great service again, special thanks to Ken and Kassidy!
12/22/2025
Thank you for the 5-star review, Linell! It’s great to hear Ken and Kassidy delivered another excellent experience for you at Ross Downing GMC.
HAMMOND, LA
James D|2024 Buick Encore GX
Confirmed Service Customer
12/22/2025
Dịch vụ của các bạn rất chuyên nghiệp và tuyệt vời - tôi rất thích Ross Downing!
12/22/2025
Thank you for the positive review, James! It’s always great to hear how much our customers enjoy their experience with Ross Downing GMC.
BATON ROUGE, LA
Regis R|2025 GMC Sierra 1500
Confirmed Service Customer
12/24/2025
Professional service desk and hustle in the shop.
12/24/2025
Thank you for the 5-star review, Regis! It’s great to hear Kassidy and the team delivered professional, efficient service at Ross Downing GMC.
PONCHATOULA, LA
Tiffany P|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
12/26/2025
Kati was my sales person and she was absolutely fabulous! She gave me the info I asked for and I didn’t feel rushed into making a decision. Johnathan Soo was my financial advisor and he made the process understandable and seem simple. Gene helped set the truck up with On Star and the dash display programming prior to me driving home, which was awesome. The whole buying process was amazing. This was my 2nd time buying from Ross Downing and and just like last time the process was amazing
KATHERINE INGRAM
12/26/2025
Thank you for the wonderful five-star review, Tiffany! It’s great to hear Kati, Jonathan, and Gene made your second experience just as amazing as the first at Ross Downing GMC.
SHREVEPORT, LA
Gregory C|2026 GMC Sierra 1500
Confirmed Sales Customer
12/26/2025
Great
JOHN DUDEK
12/26/2025
Thank you for the five-star rating, Gregory! It’s great to know you had a positive experience with our team at Ross Downing GMC.
GREENWELL SPRINGS, LA
Rodney D|2026 GMC Sierra 1500
Confirmed Sales Customer
1/2/2026
Landon was very informative and courteous. He helped me get into my truck. I came in to pick up vehicle and closing didn’t take long at all.
LANDON CRANE
1/2/2026
Hi Rodney, we’re glad to hear Landon made everything clear and easy for you. Getting you into your truck with a smooth and quick pickup is always the goal. Thanks for visiting Ross Downing GMC and for taking a moment to share your experience.
WEST MONROE, LA
John S|2023 GMC Sierra 1500
Confirmed Service Customer
1/7/2026
Robert was excellent
1/7/2026
John, thank you for coming to Ross Downing GMC and sharing your feedback! It’s great to hear Robert provided excellent service.
BATON ROUGE, LA
Wayne G|2017 GMC 1500 Sierra
Confirmed Service Customer
1/2/2026
Service department was great. Had spoken to a salesman about trying to get a copy of the Maroney sticker for my truck and was given the run around . Flustered that I forgot his name instead of writing it down,but doubt following up would have been useless.
1/2/2026
Hi Wayne, thanks for sharing your feedback with us. We’re really glad to hear the service department took great care of you during your visit. We also appreciate you mentioning the experience with the Maroney sticker, and we’ll be sure to use this as a coaching opportunity moving forward. Thank you for visiting Ross Downing GMC and trusting our team with your Sierra.
SLIDELL, LA
Pamela C|2019 Buick Envision
Confirmed Service Customer
1/2/2026
Fast, friendly service
1/2/2026
Pamela, we’re happy to hear your service visit was quick and welcoming. Thanks for visiting Ross Downing GMC and letting us know the team took good care of you.
HAMMOND, LA
James L|2026 GMC Sierra 1500
Confirmed Sales Customer
1/5/2026
I had a great experience with my salesman, Giavales. He was knowledgeable, courteous and easy to work with. I have not bought a car in many years and the experience at Ross Downing was pleasant. I would highly recommend Giavales and Ross Downing.
GIAVALES GARNER
1/5/2026
Thank you for the 5-star review, James! We’re happy to hear Giavales provided a knowledgeable, courteous, and easy car-buying experience and that your visit to Ross Downing GMC was such a pleasant one. We appreciate the recommendation and look forward to seeing you again!
LORANGER, LA
Daniel M|2026 GMC Sierra 1500
Confirmed Sales Customer
1/8/2026
Staff was courteous and professional. At no time during the process did I feel pressured into purchasing a vehicle. Additionally, while everyone would like to get more for their trade, I can honestly say that Ross Downing didn’t lowball me and actually increased their offer to both of our satisfaction.
LANDON CRANE
1/8/2026
Daniel, thank you for coming to Ross Downing GMC and sharing your experience! It’s great to hear Landon Crane and the team provided a courteous, professional, and pressure-free sales process.
MANDEVILLE, LA
Leslie B|2024 GMC Acadia
Confirmed Service Customer
1/8/2026
I just need a bumper sticker that says...MY GMC SERVICE DEPARTMENT IS BETTER THAN YOUR SERVICE DEPARTMENT...thanks Kassidy
1/8/2026
Thank you, Leslie. We might need to start printing those bumper stickers. Kassidy and the rest of our service team appreciate the kind words. We’re grateful you chose Ross Downing GMC and look forward to helping you again next time.
TICKFAW, LA
Maria C|2023 Buick Encore GX
Confirmed Service Customer
1/8/2026
Great job
1/8/2026
Hi Maria, thank you for the kind words. We are glad to hear you had a great experience at Ross Downing GMC. Your 5-star rating means a lot to our team.
PONCHATOULA, LA
Carrol H|2024 GMC Yukon XL 1500
Confirmed Service Customer
1/14/2026
I have bought a lot of cars over the years.In fact over the years my family has purchased around 125 or more autos. I was giving Landon a chance to sell me another one. I left your dealership and bought another suv yesterday. I am 71 years old and your showroom lacks the inviting atmosphere you would expect. I felt like nobody in dealership. Yours sales team needs to be taught customers are the life blood of your business and without them you are nobody. The first greeting should be on the lot to welcome all customers not sitting behind there desk. Robert in your service department was outstanding. Your sales manager needs some education on how to treat customers. With his attitude he will lose more customers than he will make.I am truly sorry I could not buy another suv from Landon. Hopefully this encourages you as a dealership to get a handle on your sales team. My phone number is 225-315-1114 if your general manager would like to contact me. Yours truly, Carrol C Hughes Jr.
1/15/2026
Thank you for your recent visit to Ross Downing GMC and for providing us details about your visit. Your comments are important to us and allow us to continue to improve our services. We’ve forwarded your review to the appropriate party at the dealership, who will be reaching out to you again soon. Thank you again for taking the time to connect with us, we appreciate your patience and understanding as we address your concerns.
DENHAM SPRINGS, LA
Mary B|2023 GMC Terrain
Confirmed Service Customer
1/15/2026
I asked to pass carcthru their car wash never do the Chevrolet place always does
1/16/2026
Thank you for your recent visit to Ross Downing GMC and for providing us details about your visit. Your comments are important to us and allow us to continue to improve our services. We’ve forwarded your review to the appropriate party at the dealership, who will be reaching out to you again soon. Thank you again for taking the time to connect with us, we appreciate your patience and understanding as we address your concerns.
LIVINGSTON, LA
Scot C|2026 GMC Sierra 1500
Confirmed Sales Customer
1/17/2026
Overall a good experience! I wasn't being pushed by the salesman at all, which is how it should be. Also, answered all of my questions honestly. We will buy from them again when we need another vehicle. Caleb (salesman) did awesome, never felt awkward, or uncomfortable. Scot
CALEB LUQUETTE
1/17/2026
Hello Scot, Thank you for sharing your experience at Ross Downing GMC. We’re glad to hear Caleb provided a comfortable, pressure-free experience while answering all your questions honestly. It’s great knowing your visit left such a positive impression, and we look forward to working with you again in the future.
YOUNGSVILLE, LA
Maggie C|2026 GMC Sierra 1500
Confirmed Sales Customer
1/19/2026
It was great
LANDON CRANE
1/19/2026
Hi Maggie, We’re thrilled to hear you had a great experience at Ross Downing GMC. Thank you for taking the time to leave a 5-star rating.
LOCKPORT, LA
Gerald M|2019 GMC 2500HD Sierra
Confirmed Service Customer
1/20/2026
Very good 👍
1/20/2026
Thank you, Gerald, for the great feedback! It’s wonderful to hear your service experience at Ross Downing GMC was very good.
HAMMOND, LA
Brock V|2026 GMC Sierra 1500
Confirmed Sales Customer
1/9/2026
Upfront and no hidden fees
JORDAN DUNN
1/9/2026
Brock, thank you for sharing this. Being upfront and transparent is extremely important to us, and we’re glad Jordan made sure everything was clear throughout your purchase. We appreciate you choosing Ross Downing GMC and hope you’re loving your new Sierra 1500.
BOURG, LA
Edward A|2021 GMC Acadia
Confirmed Service Customer
1/9/2026
professional, timely, and satisfactory experience
1/9/2026
Hi Edward, thank you for taking the time to share your experience. We’re glad to hear your visit to Ross Downing GMC was professional, timely, and met your expectations. We appreciate your feedback and look forward to assisting you again.
DENHAM SPRINGS, LA
Robert L|2026 GMC Sierra 1500
Confirmed Sales Customer
1/12/2026
Friendly sales person and easy transaction
MARK PERRIN
1/13/2026
Robert, thank you for the 5-star review and for sharing your experience! It’s great to hear Mark made the process friendly and easy from start to finish at Ross Downing GMC.
PONCHATOULA, LA
Maria F|2025 Buick Encore GX
Confirmed Service Customer
1/13/2026
I was a little early, but they took my car for the initial oil change and tire rotation which was free. I especially liked the phone link that let me follow the progress. The waiting room was comfortable and coffee appreciated.
1/13/2026
It’s wonderful to hear this, Maria. Being able to track your service in real time and relax in a comfortable waiting area is exactly what we aim for at Ross Downing GMC. Robert and the service team will appreciate the kind words. Thank you for visiting us and for the 5-star feedback.
PONCHATOULA, LA
Dustin C|2023 GMC Sierra 1500
Confirmed Service Customer
1/14/2026
Ross Downing GMC Hammond is amazing. I live 2 minutes from the Gonzales dealership but choose to go there. Scott Cannino and his staff in the service department are second to none.
1/14/2026
Dustin, thank you for choosing Ross Downing GMC Hammond, even with another dealership so close by. That truly means a lot to us. Scott and the service team will be proud to hear your kind words, and we appreciate the trust you place in our crew.
GONZALES, LA
Jacqueline D|2024 GMC Terrain
Confirmed Service Customer
1/14/2026
Bought my car at Ross downing and they have been accommodating
1/14/2026
We appreciate you sharing your experience, Jacqueline! It’s great to know our team has been accommodating and helpful since you purchased your vehicle. Thank you for choosing Ross Downing GMC and allowing us to assist with your service needs.
FRANKLINTON, LA
Colby F|2026 GMC Acadia
Confirmed Sales Customer
1/16/2026
Easiest car deal I’ve ever done! Jeryl is the man!
JERYL BRAZIL
1/17/2026
Hello Colby, Thank you for sharing your experience at Ross Downing GMC. We’re thrilled to hear your car deal was so smooth and that Jeryl made such a positive impression. It’s great knowing your visit was an easy and enjoyable one.
RAYVILLE, LA